Exchange policy

We offer a 14-day exchange. Products must be in their original packaging and it must not be worn and kept in a resellable state. If we find that it has been worn, we will send the items back to you.

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing.

If you want to exchange for a different product entirely, you may need to pay the difference in RRP.

 


Returns policy

We offer a 14-day returns policy. Please contact us within 14 days with your order number, a brief explanation of why you are returning the goods.

Items must be in a resellable state, in its original packaging with its labels still on. If we find that items are used, we will send back the items to your original address.

We do not refund shipping fees for returns.

Returns Exclusions

Please note we cannot refund or exchange earrings because of hygiene reasons. This policy is there for the protection and health of the customers. Please read our product description carefully before purchasing. Custom-made items are also not refundable. However, we are able to refund such items if it is faulty or damaged upon arrival. 

Items marked 'Sale' on the product page will not be eligible for a refund. 

 

EXCHANGE / RETURNS CENTRE

To start the return process for your order, please fill in below form and someone will get back to you with next steps.